Alexandria, VA - Code Enforcement Bureau Survey

City of Alexandria Survey for the
Code Enforcement Bureau
301 King Street, Room 4200
Alexandria, VA 22314
Office 703 838-4360 Fax 703 549-4589
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The goal of the Code Enforcement Bureau is to provide quality service to those we serve. Your time in completing this survey will help us identify areas in which improvement is needed. Favorable comments about staff and/or the process are also appreciated!

The following information is requested to help determine the staff involved with your survey. If you wish to provide your name, contact information, project permit number or complaint address, the information will be kept confidential and not released to, nor discussed with, staff. If you don't wish to provide this information, please go directly to the staff section just prior to Question 1. Your survey results will not be treated with any less credibility if contact information is not provided.

Date: example: Jan. 10, 2007

Name:

E-mail address:

Phone Number:

Permit Number or Address:

Your relationship to Permit or Address:

Owner	Neighbor	Developer	Contractor
Design Professional	Permit Expediter	Other

Please check the Code Enforcement staff that you are rating (more than one selection allowed). If you wish to rate staff in different units, please note who the rating is for in the comments section.

	Administrative/Front Office		Engineers / Plan Review		New Construction
	Property Maintenance		Fire Protection System		Deputy Fire Marshal

1. Were you greeted in a prompt and professional manner? Yes No

Comments:

2. Were you assisted in a courteous, professional and efficient manner? Yes No

Comments:

3. Was sufficient technical assistance provided to you during the process? Yes No

Comments:

4. Were written documents (ie: Plan Review Comments; Inspection Ticket; Violation Notice) legible for comments, directions, violations or required corrective action? Yes No

Comments:

5. Were your time frame expectations met for:

	Plan Review (Code Enforcement Plan review time only)	Yes No
	Permit Processing	Yes No
	Scheduled Permit Inspections	Yes No
	Complaint Investigation	Yes No

Comments:

6. Were you advised about, or provided with an informational handout on, E-news Subscription for current information on code or policy changes? Yes No

Comments:

7. On a scale of 1-10 (ten being the highest), how would you rate the service that you received by Code Enforcement staff?

Comments:

8. Do you have any comments or suggestions that would help us improve our service to you?
Yes No

Comments:

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